Shipping and Return Policy

Product Return Policy

ESW stands behind every product we sell. While we understand that returns are sometimes necessary, we hope to encourage our customers to plan their purchases carefully, in which will help them avoid having to go through the hassle of the return process. When you receive your package, promptly check the items to make sure the items are working. If the product has not been used or installed, is in its original packaging, and is in a condition that allows resale, it may be returned within 30 days of the receipt of your order for a refund, less a twenty percent (20%) restocking fee and the initial shipping cost.

Returns Procedure

To initiate the return process you can call or email to along with your original order number and reason for the return. After receiving this information we will respond with a Return Merchandise Number (RMA#), the customer will have 30 days in which to return the product to Exit Sign Warehouse, Inc. After 30 days, the Return Authorization will expire and no replacements or refunds will be given. Simply return the product to us via insured parcel post, UPS or FED EX to: ESW/Returns RMA # 3835R E Thousand Oaks Blvd #407 Westlake Village, CA 91362
The following types of items and orders do not qualify for returns or refund: Orders having an invoice total greater than $1,000.00 are not eligible to be returned

  • Special purchases, including (but not limited to): Self-luminous exit signs, bulbs, custom orders, or products that have been built to order are not eligible to be returned unless they have a manufacturers defect.
    Return for Defective or Damaged goods:

    From the date of shipment receipt, you have thirty (30) days in which to inspect and install the product(s) and inform Exit Sign Warehouse via letter, fax, or email, of any defects in the manufacturing or damages that occurred during shipment, prior to delivery. If you determine your product is defective or was damaged during shipment, please follow the procedures for contacting the Order Desk. The Order Desk will give you the option to order a replacement or receive a full credit for the defective or damaged goods. If you fail to notify Exit Sign Warehouse within (30) days of receipt of delivery of any defective or damaged merchandise, Exit Sign Warehouse Inc will not responsible for the defective/damaged product and will not be able to service you with a replacement or refund.

  • Responsibility to the customer when returning products When returning product(s) to Exit Sign Warehouse Inc. It is the customer’s responsibility to pack the product in the original box with sufficient packaging material to protect both the product and product packaging, and mark the shipping label with the issued Return Merchandise Authorization Number (RMA#). Provided by Exit Sign Warehouse. It is in the customer's best interest to insure the package. Any item received damaged at Exit Sign Warehouse, Inc. It’s the customer's responsibility and no replacement or refund will be issued.
    Policy for Products Damaged During the Return Shipment

    If the product is damaged during shipment back to Exit Sign Warehouse we will not be able to issue the customer a refund or credit for the product. We will inform the customer via email that the item(s) were received damaged and we will hold the damaged product up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and to instruct us concerning the disposition of the damaged product. If we have not received notification or response from the customer within 45 days, the item will be discarded, and the refund request will be cancelled

    The customer will be refunded once we have received the returned item and inspected the item for damage. Please note that we refund shipping costs only if the return is a result of an error on the part of Exit Sign Warehouse. Approved refunds will be processed within 7 days via original payment method.
    Inventory information

    We do not keep all merchandise in inventory, in our warehouses. We cannot guarantee that a product listed as "In Stock" will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. Please note: Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.

    Back-orders (Out-Of-Stock Items)

    Back-ordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you by email and ship it to you promptly. Back-ordered products usually come into stock within one to four weeks but can occasionally take longer. If your order is not ready to ship within 30 days, we will send you an update by email. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by email, cancel the item from your order and delete the item from our catalog. If payment was made by check or money order, your credit will be placed in your Exit Sign Warehouse, Inc. account and will be automatically apply to your next order. If you prefer a check refund, please contact us by fax at 805-832-6609 or by mail at Exit Sign Warehouse, Inc. 3835R E Thousand Oaks Blvd, Westlake Village CA 91362 to request one..
    Customs and Import Duties Information

    You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; Exit Sign Warehouse, Inc. has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service or any country.